Troubleshooting
Rolling Code Systems: If, after programming the HomeLink wireless control system, the hand-held transmitter and/or other HomeLink units in other vehicles fail to activate the rolling code equipped device, you may need to clear the device's receiver memory. Refer to your door opener Owner's Manual for the process. After clearing the receiver, you must reprogram the original hand-held transmitter(s) to the receiver using the procedure in the door opener's manual. Finally, reprogram the hand-held transmitter(s) to HomeLink using the steps above.
- Check the frequency of the garage door opener's hand-held remote(usually found on the back). HomeLink is compatible with radio-frequency devices operating between 288-399 MHz.
- Put a brand new, store bought battery in the hand held remote. During the programming process the battery's energy tends to drain (more so with an older battery). A new battery will increase the speed and accuracy in which the hand-held remote sends its signal to HomeLink.
- Retrain HomeLink holding the hand-held remote at different lengths and angles from the HomeLink button you are trying to program. Try 4-6 inches away at a different angle.
- Cycle the hand-held remote during programming: Press and hold the HomeLink button while you press and release the hand-held remote every 2 seconds until the indicator light changes from a slow blink to a rapid flash.
- To verify HomeLink has programmed to a non-rolling code ("fixed") garage door opener, press and hold the HomeLink button. If the indicator light remains solid, it has picked up the signal and should operate the door. If it remains a slow blink, HomeLink has not picked up the signal from the hand-held remote. Try programming the button again or chose another button to program.
- To verify HomeLink has picked up a rolling code signal: press and hold the programmed HomeLink button. If the indicator light blinks rapidly for two seconds and turns solid, HomeLink has successfully picked up the rolling code signal.
Range troubleshooting tips:
- Poor range can be caused by interference around or near the vehicle or due to the use of older batteries in the original transmitter during programming.
- Put a new battery in your hand-held remote. Training the HomeLink takes more power from the battery than when you push the button to open the door. Sometimes by putting a new battery in the hand-held remote, it does help pick up a better train and increases the range.
- Retrain the HomeLink at different lengths and angles. Start by holding the hand-held transmitter 3-4 inches away then 5-6, even 6-8 inches from the buttons. Sometimes this helps pick up a better train to HomeLink.
- Try a second remote with new batteries.
- Straighten the antenna wire that hangs down from the garage door opener motorhead.
HomeLink compatible products
There are a large number of HomeLink compatible products out on the market, including home and office lighting, electric gates, security systems, entry door locks and small appliances. Manufacturers include Radio Shack, Sears, Titan Locks, ITI Security and Chamberlain. For more information visit the HomeLink.com web site. HomeLink® is owned by Johnson Controls. All Rights Reserved.